1. Introduction

1.1. These terms and conditions govern your use of the products and services provided by Mr. Quirkey's Turkey Jurkey, hereinafter referred to as "the Company."

1.2. By accessing our products and services, you agree to comply with these terms and conditions.

2. Orders and Payments

2.1. Orders: Customers may place orders for Mr. Quirkey's Turkey Jurkey products through our official website or other designated platforms.

2.2. Payment: All payments for orders are subject to acceptance and authorisation. Orders will be processed upon successful payment.

2.3. Pricing: Prices are as stated on the Company's website. Prices may be subject to change without prior notice.

3. Delivery

3.1. Delivery Times: The Company aims to deliver orders within the specified timeframe, but delays may occur.

3.2. Delivery Charges: Delivery charges, if applicable, will be specified at the time of order placement.

4. Returns and Refunds

4.1. Returns: Unfortunately, due to the nature of our product, the company is unable to accept returns.
If there is an issue with your product, please contact Mr Quirkey here.

4.2. Refunds: 

4.2.1. If you receive Mr. Quirkey's Turkey Jurkey products that do not meet the required standard, please contact our Customer Support team within 7 days from the date of delivery.

4.2.2. To request a refund, please provide details of the quality issue, including a clear description and, if possible, photographs. This helps us assess and improve our processes.

4.2.3. Refunds for quality concerns are subject to approval by our Quality Assurance team. The product in question must be in its original packaging and must not have been consumed beyond a reasonable tasting portion.

4.2.4. We do not offer refunds for quality concerns arising from improper storage or handling by the customer.

4.2.5. Upon approval of your refund request, we will process the refund to the original payment method used during the purchase.

4.2.6. Please allow 5-7 business days for the refund to reflect in your account.

5. Product Quality and Safety

5.1. The Company is committed to providing safe and high-quality products. Customers are encouraged to refer to the product labels and information provided.

5.2 The Company is committed to providing accurate and up-to-date information about our products. We strive to ensure that the information on our product packaging matches the information on our website. However, in some cases, there may be variances between the two sources of information.

5.3 Nutritional information has been provided by an external food testing company and is accurate to the best of the knowledge of The Company.

5.4 The Best Before format is labelled as followed DDMMMYYXXX. 

Where DD is the Day; MMM is the Month; YY is the year; and XXX is the batch number. For example, 18APR24007 will be best before 18/04/24 and is corresponding to batch number 007.

6. Customer Responsibilities

6.1. Customers are responsible for providing accurate information for orders and ensuring the safe storage and handling of products.

7. Privacy and Data Protection

7.1. The Company will collect and process personal data in accordance with its Privacy Policy.

8. Intellectual Property

8.1. All intellectual property rights related to Mr. Quirkey's Turkey Jurkey products and services remain the property of the Company.

9. Liability and Indemnification

9.1. The Company's liability is limited as specified below. Customers agree to indemnify and hold the Company harmless.

9.1.1 The Company is committed to delivering high-quality and safe products. However, in the rare event that our products result in harm or damage, the liability shall be limited to a refund or replacement of the product.

9.1.2. The Company shall not be liable for any harm, injury, or damage that arises from improper handling, storage, or preparation of our products by the customer.

9.1.3. The Company conducts rigorous quality control and inspection processes. In the event of a quality concern, we may offer refunds or replacements as deemed appropriate.

9.1.4. Our website or other platforms may contain links to third-party websites. We are not responsible for the content, products, or services offered by these third parties.

9.1.5. The Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

9.1.6. In no event shall The Company's total liability for any claim or action exceed the amount paid by the customer for the specific product or service in question.

10. Governing Law and Jurisdiction

10.1. These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.

10.2. Any disputes will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

11. Amendments

11.1. The Company reserves the right to update or modify these terms and conditions without prior notice.

12. Contact Information

12.1. For any questions or concerns related to these terms and conditions, please contact:

Mr. Quirkey's Turkey Jurkey 
mrquirkey@turkeyjurkey.co.uk
07515065677
Milford Farm, Peckfield, South Milford, Leeds, LS25 5LJ